Thank you for your payment!” I want other users to be warned that subscribing to eHarmony will cost them more than initially agreed upon. I also felt as if my concerns were belittled, ignored, and treated with contempt when they ended the email with “Your request has been denied. I was refused a refund (hundreds of dollars) for services I didn’t consent to, at least not knowingly. We should all be fighting for a more just world and not contributing to the corruption. I know a lot of companies do this but that doesn’t mean it is right.

This was an intentional use of “fine print” to weasel more money out of their customers. Then when confronted with the issue, they give a canned response and put the customer last. There may be details buried deep in their terms & services, thus protecting them legally, but it is also true that they have developed their settings to give users the false belief that they are unsubscribed when they are not. I saw no option to opt-out of this renewal when I unsubscribed last summer. When I asked them why I continued to be charged after cancelling my subscription, they said that they have an AUTOMATIC RENEWAL system in place. I’m referring to what they charged BEYOND the initial subscription I signed up for. They said that they’d make a “special exception” and cancel future payments but they wouldn’t refund what had already been charged. I contacted eHarmony about this issue and received the same reply that my friend had. However, I am sure that I changed all my account setting to being unsubscribed and am now in the same situation. This also happened to someone else I know and I thought it was a mistake on there part such that they forgot to uncheck some box in the settings. I signed up for a year of their service yet continued to be charged after the year was up even though I had unsubscribed only months after initially subscribing.

E harmony phone number